Frequently Asked Questions

Browse our product collection. Each product page lists its price, size, and available fragrance options. Confirm availability with the team before placing your order.

Yes. Choose from the fragrance options listed for your selected product. Different candles have different options; mention your preferred fragrance when ordering on WhatsApp.

Our collection includes hand-poured soy wax candles in jar, decorative, festive, and gifting designs. Check the individual product details for its materials and features. Small variations in handmade pieces are part of their character.

Burn time varies by candle size and design. Refer to the burn-time estimate on the product page, where provided, or ask the team for the selected candle. Burning conditions and candle care can affect the duration.

Choose your candles and add them to your cart. Use the WhatsApp checkout button to send your selection to our team, who will confirm availability, delivery details, the total, and payment instructions. Sending a message does not by itself confirm an order.

The team shares payment options and instructions directly on WhatsApp while confirming your order. Ask for the final total, including any shipping or customization charges, before making payment.

Yes, you can discuss personalization and gifting requirements with us. Visit Customize or share your quantity, occasion, preferences, and required date on WhatsApp. Options, pricing, and preparation time are confirmed by the team.

Contact us on WhatsApp as soon as possible with your order reference and requested change. The team will confirm whether it can still be made based on your order's preparation or dispatch status.

These are confirmed on WhatsApp for your delivery PIN code and selected products. Tell us if you need your order for a specific date, especially for personalized or bulk orders.

Use Track Your Order to prepare a WhatsApp update request. Once dispatched, the team can share courier tracking details when available.

Yes. An unboxing video is mandatory. Record the sealed parcel, shipping label, opening, and contents in one continuous, unedited video. Return requests cannot be processed without it; photographs alone are not sufficient.

Keep the item and original packaging. Send your order reference, description of the issue, continuous unboxing video, and photographs on WhatsApp. The team will review your request and explain the next steps. Read Shipping & Returns before sending an item back.

Place your candle on a stable, heat-resistant surface away from drafts. Keep the wick trimmed and the wax clear of debris. Follow the care instructions supplied with your specific candle, and allow a jar candle's first melt pool to form evenly.

Never leave a burning candle unattended. Keep it away from children, pets, and flammable materials. Do not move a hot candle or burn it to the very bottom. Extinguish it if the flame becomes unusually high or unstable, and let it cool before handling.