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HERE TO HELP

Shipping & Returns

Everything you need to know about delivery and getting help with your order.

Shipping your candles

Shipping availability, charges, dispatch timing, and the estimated delivery date are confirmed on WhatsApp when you place your order. Share your delivery address and PIN code so the team can confirm the details for your location.

For customized candles or gifting orders, ask the team to confirm preparation time before placing your order. If you need delivery for a particular occasion, share that date in advance.

After dispatch, request your courier name and tracking details on WhatsApp. Delivery estimates may change because of courier delays, holidays, or local conditions.

Request an order update

If something is wrong

For a damaged, incorrect, or missing item, contact us on WhatsApp as soon as you notice the issue. Keep the product, shipping label, and all packaging while your request is reviewed.

  1. Share your order reference and describe the problem.
  2. Send the continuous unboxing video, along with clear photographs of the item and shipping label.
  3. Wait for the team to confirm eligibility and the next steps before sending any item back.

Return eligibility, the applicable request window, return shipping arrangements, and any replacement or refund are confirmed by the team on WhatsApp after reviewing your case. Sending a request does not automatically approve a return.

A little help, a personal conversation.

For orders, delivery questions, or choosing a candle, speak with The Twin Flame team on WhatsApp.

Chat on WhatsApp

+91 98832 70304 · thetwinflame06@gmail.com